UC Operations Engineer – MS Teams & Devices

Company Description Bosch Global Software Technologies Private Limited  is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities

• The L3 Unified Communications & Device Operations Engineer is responsible for managing and supporting enterprise communication platforms and end-user devices,including Microsoft Teams, endpoint devices, and personal devices.
• Manage and support Microsoft Teams platform including TCQ, Whiteboard, Rollouts and Configurations
• Support endpoint devices including desk phones, conference room phones, and collaboration hardware
• Manage and troubleshoot personal devices such as headsets, speakerphones, and peripheral devices
• Drive operational support for global user base, ensuring high service availability and user experience
• Perform proactive monitoring, issue identification, and resolution to minimize service disruptions
• Ensure compliance with security and data protection policies across all communication and device services
• Support feature rollouts, updates, and platform enhancements for Teams and associated devices
• Maintain technical documentation, SOPs, and knowledge base articles
• Automate and optimize tasks using PowerShell scripting and standard tools
• Monitor operational KPIs and contribute to continuous improvement initiatives

Qualifications

Educational qualification

• Bachelor’s degree in Computer Science

Experience

5+ years of experience in Microsoft Teams and UC platforms Proven experience in enterpri